FAQs

FAQs

Of course! We can add a gift message for whoever wants-- free of charge!
In the shopping cart, choose the option: "This is a Gift" and a place to write a message will open up. There, you can write a meaningful message and add as many emojis as you want!
Sure! You can place an order on the website and mark in the delivery options "self-pickup" We pack the orders in place, if you need any help you can contact us via phone 03-5185904 or whatsapp

It is recommended to place the order online and give us a call before arriving for pickup The order can be picked up at one of our locations:
 Ha-Hagana 25, Rishon Le Zion
Sunday-Thursday: 09:00 am-5:00 pm
 Dizengoff 247, Tel Aviv
Sunday-Friday: 10:00 am-10:00 pm
Saturday: 12:00pm-10:00 pm

Picking up your order from our Dizengoff location is by appointment only

All of our products are considered shelf stable and do not need to be chilled for storage before opening, but after opening it is recommended to keep our products in a cool and shady place 


The cocktails' expiration date before they are opened is written on the product and ranges from 3 to 12 months.
YES! All our cocktails are kosher Under the supervision of the Rishon LeZion rabbinate and Beit Yosef
לצפייה בתעודה

view certificate
Our 200ml bottles contain a large portion size for an individual. Our 500ml bottles contain around 3-4 cocktail servings.
The cocktails are fresh and prepared on a daily basis. The recipes are originally made by the mixologist, Yotam Shilo.
Our drinks are made with top-shelf alcohol and the highest quality syrups, jams, and fruit juices, all of which are prepared on-site.
In order to complete the experience, we include in our deliveries a package of dried decorations that we prepare on-site-- free of charge!
We have a lot of boxes to choose from. The ones that are pre-packed you cannot change. If you'd like to choose and create your own box you can go to our bundle builder
Each cocktail comes with a decoration specially matched it. Of course, even when the cocktail is part of a box, each box will come with all the decorations.

We reach all regions of the country, from kibbutz Dan to Eilat! 


*Please pay attention to the different delivery times for certain areas when placing the order or contact us by clicking on the Whatsapp button at the bottom of the page and we will help you with any questions 

Deliveries to Tel Aviv, RG, Givatayim and Bnei Brak:

Orders are delivered within the day or can be a scheduled delivery
Sunday-Thursday 12:00 pm-10:30 pm
Friday- 10:00 am until the beginning of Shabbat
Saturday- 7:00 pm-10:30 pm

*Same-day delivery orders will be accepted on the website until 9:00 pm and will be delivered by 10:30 pm
*Orders placed after 9:00 pm will be delivered the next day
*Orders that are scheduled for Saturday are delivered only after Shabbat ends
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Deliveries to Or Yehuda, Azor, Beit Dagan, Bat Yam, Givat Shmuel, Glil Yam, Genoth, Gani Tikva, Gat Rimon, Herzliya, Holon, Hamed, Yehud-Monoson, Kfar Shemariahu, Kfar Ma'as, Mishmar HaSheva, Savion, Petah Tikva, Kiryat Ono, Rishon Lezion, Ramot Sheshavim, Ramat Afel, Ramat Hasharon:

Orders are delivered within the day or can be a scheduled delivery
Sunday to Thursday- 12:00 pm- 8:00 pm
Friday- 10:00 am until the beginning of Shabbat
*Same-day delivery orders will be accepted on the website until 2:30 pm. and will be delivered by 8:00 pm.


Deliveries to Abihil, Even Yehuda, Odim, Ahiezer, Iros, Elishma, Arsuf, Be'er Ya'akov, Barot Yitzchak, Beit Elazari, Beit Hanan, Beit Yehoshua, Beit Yanai, Beit Oved, Beit Arif, Bnei Atarot, Bnei Zion, Basra, Barkat, Gaolim, Galia, Givat Han, Gedera, Gibton, Genot Hadar, Hadar Gardens, Yohanan Gardens, Am Gardens, Geash, Hod Hasharon, Zeitan, Hegor, Hirot, Harutz, Tirat Yehuda, Yagal, Yanov, Yakum, Yarkona, Ishersh , Kfar Bilu, Kfar HaNagid, Kfar Hess, Kfar Chabad, Kfar Truman, Kfar Yedidiya, Kfar Yona, Kfar MAL, Kfar Neter, Kfar Saba, Kfar Sirkin, Kfar Avoda, Magashim, Mishmat, Neve Yamin, Neve Yarak, Nopach, Nahalim, Netaim, Nir Zvi, Ness Ziona, Netzer Sarni, Netanya, Satria, Edenim, Eynain, Ein Vared, Ein Sharid, Porat, Palmahim, Petahia, Tzufit, Tsafaria, Kadima-Zoran, Kiryat Ekron, Rehovot , Rintia, Ra'anana, Rashpon, Sde Warburg, Shoham, Shafiim, Tel Yitzhak, Tel Mond:

Orders are delivered within a day or two, or can be a scheduled delivery
Sunday to Thursday- 12:00 pm- 8:00 pm
Friday- 10:00 am until the beginning of Shabbat


Deliveries to the rest of the country:

Orders are delivered within a day or two, or can be a scheduled delivery
Sunday to Thursday- 12:00 pm- 8:00 pm

*The company reserves the right to exceed delivery times
**It is possible to schedule a delivery date up to 30 days ahead - if you want to schedule a delivery for +30 days, please contact us and we will change the delivery date
***In the case of a gift delivery, delivery will be coordinated with the recipient on the day of delivery.
The shipping cost is between 19-30 NIS for the whole country, depending on the area
Express shipping (same day shipping) for selected cities is 25 NIS
Free shipping nationwide for orders over NIS 299!

No problem! 

You can order a delivery with an external company and arrange a self-pickup with us from our branches at either Dizengoff 117, Tel Aviv, or Hagana 25, Rishon Lezion.
When picking up the order, the courier is required to provide us with an order number and the customer's full name so that we can deliver the order to him.
Please note, Spicehaus is not responsible for the delivery and its condition from the moment it leaves our branches.
Additionally, Spicehaus will not be involved with external delivery shipment fees and will be the customer's responsibility. 
If the price of the order at the time of the purchase includes Spicehaus shipping fees, the original total shipping fees of Spicehaus will be deducted from the total amount of the order (regardless of the external shipping fees).
If the courier arrived at the destination address but there was no response from the customer, we will send the shipment again without additional payment after contacting the customer.
If the second time the courier arrives at the destination and there is no response from the customer, the shipment will return to us and you can pick it up from one of our branches by prior arrangement or pay for additional shipping, depending on the shipping area.
If the customer authorizes the courier to leave the products outside, the company will not hold any responsibility for any damages and/or losses or other indirect or consequential damage of any kind caused to the delivery as a result.
If you want to change the delivery address or delivery date, you must contact our customer service within an hour of completing the order and during business hours.
Our customer service is available Sunday-Friday from 10:00 am to 11:30 pm and on Saturday from 12:30 pm to 11:30 pm. You can message us on WhatsApp or call us at 03-5185904.
If you make a purchase after the call center's operating hours and you wish to make a change to the order, you can contact customer service up to around an hour after the purchase by emailing support@spicehaus.shop, and the email will be answered during the call center's operating hours.
You can change the address up to 2 business days from the date of delivery. You can change the delivery date up to 2 business days from the initial delivery date.
We are here for you! Please contact us, we are happy to help you with any problem.
In the event of a defective product, the customer can ship the item back and coordinate a new delivery, free of charge, according to the shipping times that our customer service reps offer and according to the specific distribution area.
A missing or damaged product will be sent within 14 business days to the customer, and if the customer is not satisfied, the customer will be credited with the full price of the missing or defective product.

Sunday to Friday: 10:00 am-10:00 pm

Saturday: 12:30 pm-10:00 pm
You are more than welcome to contact us 🍹
We can tell you more about the cocktails and you can consult one of our mixologists that will find a drink suitable just for you!
Call us at 03-5185904, or chat with us on whatsapp
Simply create an account here . From the moment the account is created, points are accumulated for each purchase!
Depending on your status, we take care of the benefits for you, the higher the status, the more valuable the benefits are!

Status: Bronze
  • 1 point for every 1NIS of the purchase
  • 100 points for joining Bronze Status
  • Accumulation of 10% in points of the total purchase
  • Birthday gift - 400 points in the month of the birthday

      • Total purchases over 600NIS:Silver Status
      • 1.25 points for every 1NIS of the purchase
      • Accumulation of 12.5% in points of the total purchase
      • >Birthday gift - 450 points in the month of the birthday
      • 125 points for joining Silver Status

        • Total purchases over 1000NIS: Gold Status
        • 1.5 points for every 1NIS of the purchase
        • Birthday gift - 500 points in the month of the birthday
        • Accumulation of 15% in points of the total purchase
        • Exclusive points accumulation promotions
        • 150 points for joining Gold Status

          • Total purchases over 5000NIS: Platinum Status
          • 2 points for every 1NIS of the purchase
          • Accumulation of 20% in points of the total purchase
          • Birthday gift - 500 points in the month of the birthday
          • Exclusive double points promotion days
          • 200 points for joining Gold Status Platinum
You will receive points for every purchase on the website!
In order to get more points, you must perform additional actions that are shown here
On the My Account Page you can see all your points and your redemption history.
The points can be redeemed when you have reached a minimum of 100 points
Yes, when crediting an order or part of it, the points will decrease according to the amount credited.
You can save the purchase value by converting the credit to a voucher for the website!
For further questions you can contact us at support@spicehaus.shop :)
Yes, the points are valid for a year from the last action created on the account, but don't worry - we'll notify you if you forgot your cocktails:)
Congratulations!! We will send you an email!
In addition, by logging into your account on the website, you can check what status you are in